Return & Refund Policy

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At Greenaken, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we are here to help.

Returns

We accept returns within 30 days of receiving your order. To be eligible for a return:

• The item must be unused and in its original condition
• The item must be in the original packaging
• Proof of purchase is required

Non-Returnable Items

Certain items cannot be returned, including:

• Used or worn items
• Personal care products (for hygiene reasons)
• Final sale or clearance items

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days.

Late or Missing Refunds

If you have not received your refund, please first check your bank account again, then contact your credit card company or bank. Processing times may vary.

Exchanges

We only replace items if they are defective or damaged. If you need an exchange, please contact us for further assistance.

Return Shipping

Customers are responsible for return shipping costs unless the item is defective or incorrect. Shipping costs are non-refundable.

Contact Us

For return requests or questions, please contact us:

📧 support@greenaken.com

📞 +1 810 510 2715