Shipping Policy

Last updated: [2026.2.13]

At Greenaken, we are committed to delivering your order as quickly and safely as possible. Please review the details below regarding our shipping process.

Processing Time

All orders undergo verification, quality checks, and packaging. Orders are typically processed and dispatched within 72 hours after payment confirmation.

Shipping Time

Shipping time refers to the period required for your order to travel from our warehouse to your destination.

• USA & Canada: 2–4 Weeks
• Australia & New Zealand: 2–4 Weeks
• UK & Europe: 2–4 Weeks
• Other Countries: 2–5 Weeks

*Delivery times apply to items that are in stock and may vary depending on location and customs processing.

Insured Shipping

If your item is lost or arrives damaged, we will send a replacement at no additional cost, provided sufficient proof is submitted.

Priority Insured Shipping

Priority orders are processed first each day. However, delivery times may remain similar depending on order volume. All priority shipments are fully insured.

Multiple Shipments

Some items may be shipped separately and arrive at different times, as we operate from multiple warehouse locations.

Tracking Information

Tracking numbers may take several days to update. You can track your order using third-party tracking websites such as 17TRACK.

Delays

Shipping times may occasionally be extended due to customs, high order volume, or external factors. We appreciate your patience as we ensure the quality of every order.

Order Changes

If you need to make changes to your order, please contact us within 24 hours of placing it at support@greenaken.com. Once the order has been shipped, changes cannot be made.

Contact Us

📧 support@greenaken.com

📞 +1 810 510 2715